DELIVERY & RETURNS
Delivery
Orders placed Monday-Thursday, will ship from our warehouse within 24 hours (excluding bank holidays).
Orders placed on a Friday-Sunday will ship from our warehouse on the following Monday (excluding bank holidays).
Standard delivery (2-3 days from despatch) is £3.99.
Next day delivery (1 day from despatch) is £7.99 (delivery to Northern Ireland, Highlands & Islands, Isle of Man and Channel Islands may take 2 days from despatch).
Free next day delivery (1 day from despatch) for all orders over £60 (delivery to Northern Ireland, Highlands & Islands, Isle of Man and Channel Islands may take 2 days from despatch).
We will always endeavour to deliver within the time stated and will notify you of any potential delays but we will not be liable for any loss caused to you by late delivery.
We can not accept any responsibility if the delivery service is delayed by the carrier.
We currently only offer UK delivery.
Click & Collect
Orders will be available to collect from Jack Hallam & sons, 35 Buxton Road, Whaley Bridge, SK23 7HT from 12pm the day after your order has been placed (except on Wednesday and Sunday when the shop is closed). The shop opening hours:-
Monday/ Tuesday/ Thursday/ Friday 10am-4pm
Saturday 10am-3pm
Returns
We can offer a full product refund within 15 days of receipt of goods. Only the standard delivery charge (£3.99) will be refunded in all cases.
Please email us with your order number and details of the item(s) you would like to return.
Please return goods within 15 days of our return confirmation email.
Goods must be in their original condition with all labels/ tags and original product packaging intact.
Please do not attach any delivery labels to the product or product packaging.
Please return in a mailing bag or box and ensure goods are securely packaged for shipment.
Please note we are unable to cover the return delivery cost of a non-faulty item and goods are returned at your own risk.
This policy is offered in addition to your legal rights.